Position Overview:
Are you a people-first leader who thrives in a fast-paced environment? We’re looking for a Customer Service Manager with a strong background in manufacturing (landscape lighting or related industry preferred) to join our growing team. In this highly visible role, you’ll inspire and lead our customer service department, ensuring our clients always feel valued and supported. You’ll play a key part in connecting our production, sales, and customer teams—helping us deliver not just great products, but memorable experiences.

Key Responsibilities:

• Lead, mentor, and develop a dedicated customer service team—providing continuous coaching, setting clear goals, and creating a positive, motivating environment where each member can thrive. Foster a culture of collaboration, accountability, and growth.
• Build strong relationships as the primary point of contact for our valued Hawaii customers. Address their inquiries, concerns, and technical questions with patience and expertise, ensuring every interaction leaves them feeling supported and appreciated.
• Partner with cross-functional teams—including manufacturing, sales, and product development—to resolve issues, streamline processes, and guarantee timely and accurate fulfillment of customer orders. Act as the voice of the customer internally, championing their needs and feedback.
• Analyze customer feedback and implement process improvements to enhance service delivery.
• Manage order processing, returns, and warranty claims efficiently.
• Develop, document, and champion customer service policies, standards, and best practices that reflect our company values and commitment to excellence. Empower your team to deliver service that goes above and beyond expectations.
• Provide engaging training and ongoing learning opportunities for staff on product knowledge and company procedures, so they feel confident and equipped to assist customers with any need.

Qualifications:

• 3+ years of proven experience as a Customer Service Manager or similar leadership role within a manufacturing environment (landscape lighting or related industry strongly preferred). Experience leading teams through periods of growth or change is a plus.
• Solid understanding of manufacturing processes, supply chain operations, and how these impact the customer experience. Ability to translate technical information into clear, customer-friendly communication.
• Exceptional communication, interpersonal, and problem-solving skills. You are a creative thinker, able to turn challenges into opportunities for growth.
• Demonstrated ability to inspire, motivate, and develop team members from diverse backgrounds. Passion for helping people succeed and grow in their careers.
• Proficiency with ERP systems, Microsoft Office Suite, and adaptability to new technologies that can improve customer service efficiency.
• Bachelor’s degree in Business, Manufacturing, or a related field is preferred. Relevant certifications or ongoing professional development are a plus.

Benefits:

• Competitive salary
• Comprehensive health, dental, and vision insurance packages to support your well-being and peace of mind
• 401(k) retirement plan with generous company match to help you plan for your future
• A fun, collaborative, and supportive work environment where your contributions are recognized and celebrated